Products
Can I use your products for resale?
No. Our artwork and products are intended for personal use only unless otherwise stated.
Are your stickers waterproof?
Please check the individual product description, as materials may vary between sticker collections.
Will the colors look exactly like the photos?
Due to different screen settings and the printing process, colors may vary slightly from what you see on your screen.
Are your journals handmade?
Our journals are designed by us and produced through trusted printing partners to ensure quality and consistency.
Custom Orders
Do you accept custom requests?
At this time, custom orders may be limited. Feel free to contact us to discuss your idea, and we'll let you know if it's possible.
Do you take commissions or personalized designs?
Please contact us directly regarding commission availability.
Payments
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. We do not store your full payment information.
Returns & Refunds
Do you accept returns?
Because our products are made to order, we generally do not accept returns or exchanges for:
- Buyer's remorse
- Ordering the wrong item
- Ordering the wrong size
- Providing an incorrect shipping address
For more information, you may refer to the policies of our fulfillment partners: Policies | Printful and Knowledge Base | Lulu.
What if my item arrives damaged, defective, or incorrect?
If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the item
- A description of the issue
For more information: Policies | Printful and Knowledge Base | Lulu.
I entered the wrong shipping address. What should I do?
Contact us immediately. If your order has not yet shipped, we may be able to update the address.
For more information: Policies | Printful and Knowledge Base | Lulu.
Orders & Shipping
Do you ship internationally?
Yes! We offer international shipping to many locations worldwide. Shipping availability may vary depending on the product and our fulfillment partners. Delivery times, shipping costs, and any customs or import fees will vary by destination and are the responsibility of the customer.
For more information: Policies | Printful and Knowledge Base | Lulu.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with tracking information if tracking is available.
For more information: Policies | Printful and Knowledge Base | Lulu.
Can I change or cancel my order?
Because many of our products are made to order, cancellations or changes can only be made if production has not yet started. Please contact us as soon as possible after placing your order.
For more information: Policies | Printful and Knowledge Base | Lulu.
How long does it take to process my order?
Processing times vary depending on the product and our fulfillment partners. Most orders are processed within 3–10 business days before shipping.
For more information: Policies | Printful and Knowledge Base | Lulu.
How long does shipping take?
Shipping times depend on your location and the shipping method selected at checkout. Delivery estimates will be shown during checkout when available.
For more information: Policies | Printful and Knowledge Base | Lulu.
Can I order multiple items together?
Some items may ship separately because they are produced by different fulfillment partners. If your order contains multiple products, you may receive more than one package.
About Our Shop
Where are you based?
We are based in the United States and proudly create products inspired by creativity, imagination, and self-expression.
How can I contact you?
You can reach us through our contact page or by emailing lovelynovaarts@gmail.com.
How can I stay updated on new releases?
Follow us on social media or subscribe to our newsletter to hear about new products, restocks, and special announcements.
Bonus Question
What inspires your products?
Our products are inspired by creativity, storytelling, cozy aesthetics, and a love for art, books, and fandom/culture.